Privacy Policy


This Privacy Policy describes how (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

What we gather

  • Name
  • Contact information (Email Address and Telephone Number(s)
  • Address information including post/zip code

Why we keep the information we collect

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided


Security is updated regularly and are committed to ensuring that your information is secure. In order to prevent unauthorised confidential access or disclosure.

Data retention

When you place an order through our site, we will maintain your order Information for our records unless and until you ask us to delete this information. You can do this by contacting us directly.


We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


For more information about our privacy policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

Ralph & Rupert Online, 2 Bargates, Whitchurch, SY13 1LQ, United Kingdom